I am both amused and sadden by how many business owners are the target of a claim made by a employee (past or present) or a customer or client that suggests a violation of their rights, an improper practice or a procedure violation that took place while interacting with a individual representing the business or the business itself. Immediately, the owner, CEO, or president of the company calls their attorney who in turn asks, "What does your policy and procedures say?" Surprised and often dumbfounded - no one knows!

Your policy manual must be a living document. It must represent the present practices of the business organization. That means it cannot represent “the way we used to do it.” It must define what operational practices are taking place now. It is required to be in compliance with any and all Federal employment law .